Social Norms
Social norms action with informed and engaged societies
Social Norms
After nearly 28 years, The Communication Initiative (The CI) Global is entering a new chapter. Following a period of transition, the global website has been transferred to the University of the Witwatersrand (Wits) in South Africa, where it will be administered by the Social and Behaviour Change Communication Division. Wits' commitment to social change and justice makes it a trusted steward for The CI's legacy and future.
 
Co-founder Victoria Martin is pleased to see this work continue under Wits' leadership. Victoria knows that co-founder Warren Feek (1953–2024) would have felt deep pride in The CI Global's Africa-led direction.
 
We honour the team and partners who sustained The CI for decades. Meanwhile, La Iniciativa de Comunicación (CILA) continues independently at cila.comminitcila.com and is linked with The CI Global site.
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Measuring Provider Performance: Challenges and Definitions

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This report is the first in a series of Better Practices publications. It presents definitions of performance from the field of Human Performance Technology and summarises presentations and discussions on adapting such definitions to the area of family planning and reproductive health care (FP/RH).

This report is based on a meeting held in Chapel Hill in December 2001. It offers examples of designs and methods for measuring provider performance and reviews the relative strengths and weaknesses of each approach. The final sections of the publication describe the group's attempt to arrive at a consensus of how to measure individual provider performance. The goal of this process is to apply better practices in real-world situations.

The need to measure “performance” in the field of family planning and reproductive health care (FP/RH) is widely recognised. There is however no consensus on a standard definition of the term. Consequently, the word may be used in ambiguous or even contradictory ways.

Click here to download the document as a PDF file.